FAQ - Resolving doubts
L
he Cruceroadicto Awards were born with the commitment to be completely transparent with the cruising community. We know that to trust awards, you need to know every detail of the process.
That is why we have compiled all the questions we have been asked during our previous editions. From the most basic on how to vote to the most technical on our certified methodology.
Every response reflects our commitment to the transparency that sets us apart. No hidden processes, no subjective criteria, no commercial interests. Just the authentic voice of those who really surf.
If you do not find the answer you are looking for, do not hesitate to contact us.
The voting process
No. Cruceroadicto produces, administers and finances the survey.
The inclusion of any cruise line or port is free of charge. All nominations to vote for one of them, their ships or ports are included by the organization according to the options available in each season for the travel community. Likewise, no sponsorship or interference from any of the participants that may be subject to win any category is allowed.
Yes, but strict controls are in place to ensure that no incentive is offered to vote for survey participants. Cruise lines and ports may encourage cruise passengers to complete the survey, and vote for them without any consideration.
No. Voting is completely free for the traveler.
Any person of any nationality over 18 years of age and who has traveled at least once on a cruise during the past 12 months. The voting process is conducted in Spanish as the only language.
No. Each cruiser will be able to vote only once by selecting their cruise lines, ships and ports of the last 12 months. All votes will be online with an IP control to avoid double voting.
All operators active during this annual season are included. If any specific option is missing, it probably did not have regular cruise activity during the evaluated period. If you have detected an error, please contact us using the contact form to check it.
No. Once confirmed and sent, the vote is final and cannot be changed.
No. No registration is required and no data of any kind is requested. Only IPs are kept to avoid double voting. They are deleted at the end of the voting process.
Less than 5 minutes. The traveler will choose his favorite shipping company, ship and port, however the intelligent voting system performs a subclassification by distinctive features allowing to reward more subcategories, such as luxury or river shipping companies.
The results and the ceremony
No doubt about it. Every vote contributes to the final result. Thousands of cruisers determine the winners with their real-life experiences, making each entry relevant.
The ceremony to announce the winners in the different categories will be held as part of the FITUR Madrid tourism fair. At this event, the winner will be revealed from among the finalists with the most votes.
Generally there are 3 finalists per category, although if there are ties there may be more than 3 finalists. The categories are determined according to a minimum number of votes to ensure statistical representativeness.
The intelligent system automatically classifies the votes. For example, if you vote for Celebrity Ascent, the system classifies it as a "premium ship". If a subcategory reaches the minimum number of votes required, finalists are established for that specific category.
Finalists are publicly announced on January 8, two weeks before the announcement ceremony. Finalists do not know the final results until the time of the ceremony.
Transparency and audit
AENOR (Spanish Association for Standardization and Certification) supervises and certifies our entire process through the Seal of Commitment to Transparency and Impartiality. We are the first cruise awards in Spain with this certification.
We-iN is the independent consulting firm that technically manages the entire voting process, from data collection to final data processing. This outsourcing ensures that Cruceroadicto acts only as a notary of the process.
Multiple security systems are implemented: IP control to avoid double voting, automatic vote validation, and continuous monitoring throughout the process. If any irregularities are detected, all votes of the affected candidate are eliminated.
Yes, transparent data such as total number of participants, sampling error, average voting time and compliance with all our certified commitments are published after each edition.
International participation
Yes, the process is open to Spanish-speaking cruisers of any nationality. Travelers of more than 50 different nationalities participated in the 2024 edition.
We focus on being the specific voice of the Spanish-speaking cruise community, an important but traditionally underrepresented segment in international awards, which are usually in English.
Only those on which you have sailed in the last 12 months. Shortlisted candidates include all cruise lines, ships and ports with cruise activity accessible to the Spanish-speaking market.
the awards
The metope is a traditional nautical symbol given to commemorate a ship's first visit to a port. It represents the special moment when something new and significant happens in the maritime arena, just as our awards celebrate exceptional boating experiences.
85% of the awards are presented during the proclamation ceremony at FITUR. The remaining awards are presented later at the shipping companies' headquarters, in winning ports, or during specialized trade fairs such as Seatrade or IPW USA.
Previous editions
Developed by the editorial team of the online magazine Cruceroadicto.com, the first edition was in 2022. Since 2023 we have had AENOR certification for transparency and impartiality. In 2024 the number of cruisers who voted in an edition continued to grow.
MSC Cruises has won Best Family Cruise Line in several editions, Celebrity Cruises dominates the Premium category, and Barcelona remains the highest rated port globally.
Yes, in each edition the winners publicly express their recognition in the form of press releases, press releases, or messages on social networks.
Some winners, such as the port of Bergen or Copenhagen, hold a small party to share the happy news with their workers.
Technical questions
We have contingency protocols that include backup servers and alternative communication. Any incident is immediately communicated to participants along with corrective actions.
Through the inquiries, incidents and suggestions mailbox available on our commitments page. All queries are answered within a maximum of 10 calendar days.
Yes, once proclaimed at the FITUR ceremony, the results are official and definitive. The AENOR auditing process guarantees that they accurately reflect the votes received.
The metope is a traditional nautical symbol given to commemorate a ship's first visit to a port. It represents the special moment when something new and significant happens in the maritime arena, just as our awards celebrate exceptional boating experiences.
85% of the awards are presented during the proclamation ceremony at FITUR. The remaining awards are presented later at the shipping companies' headquarters, in winning ports, or during specialized trade fairs such as Seatrade or IPW USA.
Do you have a question that is not listed here?
Contact us through our inquiry form or check out our methodology to know all the details of the process.
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